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Privacy Policy

iPRO Chauffeur Limited is committed to protecting your privacy under the Data Protection Act 2018.

Our registered office is 25 Waterways House, UB77SG, Bentinck Road, West Drayton, United Kingdom.

Please carefully read through this privacy policy to understand how and why we collect information about you. Data is also given about how you can contact us and how you can access, erase, restrict or object to how we process your data and the procedures to keep your data safe.

Please note that we may change our Privacy Policy from time to time, so always check our Privacy Policy page for updates of our current policy.

  1. INFORMATION WE MAY COLLECT FROM YOU

Any collected information will be kept confidential and will only be used as set out in our Privacy Policy for processing your order and improving our service.

We may collect and process the following data about you:

Information that you provide to us on the telephone, on our website (iprochauffeur.com) or via email or other correspondence. This includes information provided at the time of making bookings for our services or for any other reason if you need to make a complaint or report a problem with our site or in relation to any dealings with us.

  • The correspondence you contacted us through. When contacting us, we may record the mail or call.
  • We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
  • Details of transactions you carry out through our site or over the telephone or by email and of the fulfilment of your bookings.
  • Details of your visits to our site and the resources that you access.

  1. IP ADDRESSES AND DEVICE INFORMATION

  • We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information. This is statistical data about our users’ browsing actions and patterns and does not identify you as an individual.
  • We may collect information about your mobile telephone or handheld device (“Device”), including where available the Device’s or Computer’s unique Device identifiers, operating system, browser type and mobile network information as well as the Device’s telephone number, for system administration.
  • When you use one of our location-enabled services, we may collect and process information about your actual location.  Some of our future services may require your personal data for this feature to work. If you wish to use a particular feature, you will be asked to consent to your data being used for this purpose.  Your consent can be withdrawn at any time by switching off location-based services on your Device.

  1. WHERE WE STORE YOUR PERSONAL DATA

  • The collected personal data are kept securely and following the Data Protection Act 2018 and GDPR. Hence, we will never sell or reveal your information to third parties or shared companies for any other meaning described in our Privacy Policy or for legal reasons. Your personal data is kept safe under high protection server technology.
  • Please note that you are fully responsible for keeping the password hidden where you have selected a password that allows you to access certain parts of our website. You must not share your password with anyone.
  • Unfortunately, although we do our best to protect your data, there is no 100% security in transmitting information via the internet. Therefore, we cannot assure the security of your data transmitted to our website.

Any transmission is at your own risk.

When we receive your information, we utilise severe approaches and security elements to control and stop unauthorised access.

  1. USES MADE OF THE INFORMATION

  • We use information held about you in the following ways:
  • to carry out our obligations arising from any bookings that you have made with us
  • to sharing such information with third party fulfilment companies for the purposes of fulfilling a booking requested by you which is not being carried out by us;
  • to ensure that content from our site is presented in the most effective manner for you and for your computer;
  • to provide you with information, products or services that you request from us or which we feel may interest you, where (if required to do so) you have consented to be contacted for such purposes;
  • to allow you to participate in interactive features of our service, when you choose to do so, and to notify you about changes to our service.
  • We may also use your data to provide you with information about goods and services which may be of interest to you and we may contact you about these by post, email or telephone.
  • If you are an existing customer of ours, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which we have previously supplied to you.
  • If you are a new customer, we will contact you by electronic means only if you have consented to this.
  • If you do not want us to use your data in this way, please let us know by ticking the relevant box situated on the form on which we collect your data when making a booking or quotation request.

  1. DISCLOSURE OF YOUR INFORMATION

In the investigation of any unlawful activities, we may disclose information about you to law enforcement officials. We may also be demanded to disclose information to a court by law.

We may disclose your personal information to third parties:

  1. YOUR RIGHTS

  • You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes.
  • You can exercise your right to prevent such processing by ticking certain boxes on the forms we use to collect your data. You can also exert your right at any time by contacting us at iprochauffeur.com.

  1. CHANGES TO OUR PRIVACY POLICY

Any changes we may make to our privacy policy in the future will be posted on this page.

  1. CONTACT

If you have any questions or requests regarding our Privacy Policy, please contact us via telephone: +44(0)1895 392552, email: info@iprochauffeur.com  or our registered office at 25 Waterways House, UB77SG, Bentinck Road, West Drayton, United Kingdom.