HOW LONG DOES IT TAKE TO GET FROM HEATHROW AIRPORT OR GATWICK AIRPORT INTO CENTRAL LONDON?
Heathrow to Central London takes 60 minutes and Gatwick to Central London 80 minutes, depending on the time of day and traffic conditions.
DO FARES INCLUDE PARKING AND TOLLS?
Parking and tolls are not included; they will be added to your final invoice but are kept to a minimum.
IF MY FLIGHT ARRIVES EARLY, WILL MY CHAUFFEUR BE THERE?
Yes, we monitor all flights so we will do our best to arrive on time.
WHAT CAN I DO IF MY FLIGHT IS SERIOUSLY DELAYED AND I DO NOT HAVE NEW FLIGHT DETAILS?
Just email (info@iprochauffeur.com) or call/text 01895 392552 and keep in touch until we have the new details.
WHAT HAPPENS IF MY FLIGHT DETAILS CHANGE?
Please call or email us, and we will update your booking with the new details.
ARE YOUR PRICES FIXED?
Yes. The prices are fixed for pre-booked transfers; however, additional charges will be incurred for any additional pick-ups, drop-offs, or diversions.
WILL I BE CHARGED EXTRA FOR FLIGHT DELAYS OR CANCELLATIONS?
The chauffeur will constantly track your flight. No extra charges will apply if your flight is delayed by 1 Hour. However, if your flight is delayed by more than 1 Hour, there would be a waiting time fee. In case of flight cancellations, charges will be incurred.
WILL I BE NOTIFIED WHEN MY CHAUFFEUR ARRIVES?
Upon arrival at the pick-up location, our chauffeur will contact you.
HOW CAN I FIND MY CHAUFFEUR AT THE AIRPORT?
Our chauffeur will wait for you in the arrival hall with a name board.
I AM IN THE UK FOR THE FIRST TIME; I HAVE A LOT OF TRIPS. HOW CAN I BOOK A TRANSPORT?
Please feel free to call us or send an email 24/7; we will help you to arrange a plan and work out a schedule for your trip.
WE HAVE AN IMPORTANT EVENT AND NEED MORE THAN ONE CAR.
Our company will provide you with any necessary number of vehicles with drivers.
IS SMOKING ALLOWED IN THE VEHICLE?
We maintain a strict non-smoking policy in all our vehicles; however, we will happily stop for smoke breaks if needed.